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The player later confirmed that the casino returned his winnings and he managed to withdraw the funds successfully, therefore we marked this complaint as resolved.

The player has requested a tracking number multiple times but was ignored. The player later informed us that the money was at first rejected by the bank, but later on, he successfully received his winnings. Therefore, this complaint could be closed as resolved.

Ординар. цена всегда одно событие. Время от времени ставка сыграла – сумму ставки умножают всегда коэффициент, погодя чего выплачивают вам выигрыш.

The player from the Netherlands has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.

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After the complaint had been raised, the player reported having received her winnings without any communication via email. Consequently, we had marked the complaint as 'resolved'.

The player from Germany made a deposit, and since then she wasn’t able to use her account. She later informed us, that the website is accessible again, therefore we marked this complaint as resolved.

Pino Casino has good bonus conditions and pays out too! But... makes it incredibly difficult to verify and against all reason they ask for a screenshot for every single deposit and that's not enough either, they also want the IBAN and also address etc which I don't get in the screenshot.

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Although we make every effort to filter them out and calculate an site impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation.

We are very sorry to hear that you've had a negative experience with our casino and the support team. We are working on the quality of our support and do our best to help all players as soon as possible.

Как мы раньше говорили процедуру дополнительной верификации запускают для тех, кого заподозрили в нечестной игре; если игрок попал в базу сомнительных клиентов (конторы этой базой между собой делятся), ему дополнительная верификация может «прилететь» сразу после регистрации.

A player from the United Kingdom is having issues with a delayed withdrawal. An amount of £150 was requested 10 working days ago. Despite the casino's claim of having processed the payment, the player hasn't received the funds yet.